CONSUMER CONSULTANCY
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Valuable insight into consumer needs, experiences and behaviour
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Guidance on how to improve consumer outcomes and minimise risks of harm
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Strategic planning and advice on effective consumer stakeholder engagement
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Consumer representation on panels, boards and working groups to champion consumer rights and ensure the interests of all consumers are taken into account
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I am happy to consider long-term consultancy roles, as well as one-off projects.
TRAINING AND EVENTS
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Bespoke training - development and delivery of informative and interactive training courses on a range of consumer issues (e.g. identifying and supporting vulnerable consumers)
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Events - facilitation of conferences, workshops and roundtables (in person, virtual or hybrid), with activities and discussions designed to meet your objectives
RESEARCH
Thorough and accurate research employing the most innovative and relevant techniques for your project:
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Advice on research methodology
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Leading project teams and commissioning external agencies
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Developing questionnaires
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Conducting online surveys
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Arranging focus groups
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Finding, interviewing and writing up case studies
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Data analysis to identify key messages
WRITING
Consumer-friendly, direct, relevant and engaging copy for any purpose - from blogs and web content to magazine articles, brochures, technical studies, research reports and book chapters.
I am flexible in my approach and can adapt my writing style to suit any audience.
EDITING
If you've already written something yourself and need a professional, objective opinion I can offer copy-editing and proofreading services - from 'sense checks' to full rewrites.
I have a good eye for detail and I'm a self-confessed perfectionist...
MEDIA
If you need advice on writing a press release, to appeal to a consumer audience, I can help. I am media trained and have appeared on television (BBC Breakfast, GMTV, BBC News) and more than 100 radio interviews (inc. Radio 4, Radio 5).
Please note that I only accept media requests related to projects I have contributed to personally.
