An independent consultant who has worked exclusively in the area of consumer policy, research and advocacy for 25 years.
During this time I have collaborated with senior stakeholders from charities, regulators, standards bodies, government departments and inter-governmental agencies - in the UK and abroad - to represent consumers and protect their rights.
I have dedicated my career to improving consumer outcomes through:
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Advocating for consumer interests
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Leading research projects
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Authoring consumer articles and reports
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Advising on industry best practice
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Delivering training
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Moderating events
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Sharing insight about consumer harm
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Promoting consumer stakeholder engagement
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Campaigning for change
I specialise in the field of essential services - financial, energy, telecoms and retail - with expertise in:
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identifying and supporting consumers in vulnerable circumstances
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improving consumer understanding
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the consumer impact of digital and AI
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effective complaints and redress
I have led, or contributed to, successful projects on a diverse range of consumer issues such as: inclusive service, banking and payments, insurance, e-commerce, online reviews, ethical use of data, approval schemes, building safety, sustainable consumption, green claims, later life care, fraud and financial abuse.
I offer a range of consumer consultancy services.
My approach is flexible to suit your needs. I am quick to understand new project requirements and identify key consumer issues. I'm a strategic thinker who can advise on the best way to achieve your objectives.
If you would like to find out more, or discuss an idea, please contact me for an informal chat: info@juliehunter.co.uk
I have worked with:
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Consumers International
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Chartered Trading Standards institute (CTSI)
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Financial Conduct Authority (FCA)
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Royal National Institute for the Blind (RNIB)
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OECD
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OPSS
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UKRN
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